Frequently Asked Questions
Find Clear Answers to Common Questions
If you have a question that isn’t covered here, please do not hesitate to get in touch. Our team is always happy to help!
To open a trade account, simply complete the application form on our Trade Accounts page. Our team will review your application and respond within two working days.
Our trade accounts are available to retailers, interior designers, and professionals in the hospitality and commercial industries. If you have questions about eligibility, please contact our team for guidance.
Yes, all our furniture is fully customisable. Options include bespoke upholstery, tailored dimensions, personalised wood stains, and specific interior fill preferences to meet your exact requirements.
Lead times vary depending on the complexity of the order and the level of customisation required. Typically, our made-to-order furniture is ready for delivery within 6–10 weeks. If you have specific delivery date requirements please get in touch with the team so that we can offer maximum flexibility tailored to your needs.
Yes, trade account holders benefit from exclusive trade pricing on all our collections. We only sell to the trade.
Yes, we offer complimentary samples for trade account holders to help you select the perfect finishes for your project. Please visit our sample page for more details. New account holders will be sent a Tamarisk wood board display.
Absolutely. We are experienced in fulfilling both small and large-scale orders for retail and commercial spaces. For specific requirements, please get in touch to discuss your needs.
We offer delivery within the UK and Ireland. Please contact us for details on shipping availability to other overseas locations.
Due to the bespoke nature of our furniture, we cannot accept returns on custom orders unless the item is defective. For non-custom items, please contact our team for assistance.
Yes, we have extensive experience in creating custom furniture for boutique hotels, upscale restaurants, and other luxury commercial spaces. Contact us to discuss your project requirements.
You can reach us by email or phone during business hours. Visit our Contact Us page for all the details.